We're here 24/7/365 for you
Whether it be a CAT5 cable at 3am or having a hard drive delivered straight to our site for you to collect and install the next day, we are on-hand.
Our skilled and technical engineers will always endeavour to provide exceptional levels of support. We appreciate that the little things can be just as important as the advanced technical consultancy we can provide.
We also monitor more than 15,000 data points of our infrastructure. Monitoring at our site includes:
- Full system monitoring to NOC
- Automated self-diagnostics
- Network status and loadings
- Individual rack power metering
- AHU environmental conditions
We endeavour to uphold the high standards of support our clients have come to expect from our team. We manage all support issues with speed and efficiency and ensure our clients are informed of our progress during the life-cycle of the task.
This is why we introduced our customer portal; an efficient way to create and update support tickets and data centre access.