Support and Consultancy Services
Unrivalled support and service is at the heart of everything we do.
Our specialist technical teams are on hand 24/7/365, providing everything from remote hands support and migration through to specialist network and infrastructure consultancy services.
So, whether you need a server rebooted at 3am or need support planning your cloud migration, our team is there to help whenever you need them.
You need a data centre you can depend on; a data centre you can trust.
Services designed to support your business
Remote Hands Support
Whether it be troubleshooting or a server reboot or cable replacement at 3am, our team are on-hand.
Our Technical and Network consultants are on-hand for complex projects from conception through to completion.
Covering everything from planning and project management to the physical move and/or installation of hardware itself.
Rack and Stack Service
Leave the physical work and cabling to our skilled technical team who will rack your equipment as you want it.
They offered an excellent service - giving us 24/7 support, great connectivity, a green data centre and an attentive account manager.
We had an exceptional level of service when moving in - from great communication in coordinating the move, to flexibility.
Since working with Custodian, the most significant improvement we have benefited from is the level of service.
We endeavour to deal with all support issues with speed and efficiency, keeping you informed of our progress at all times.
What sets us apart from the rest
Why choose us?
- Free basic remote hands
- Client portal for access and support
- 24/7 security and access controls
- ISO27001 accredited and PCI DSS certified
- Award winning eco-friendly cooling
- Fully UK based and owned
Or call our friendly team
01622 230 382
100% power uptime record
True 'A'&'B' diverse power feeds. Prevent outages and provide resilience to your business.
99.999% Network Availability
Dark fibre self-healing network. Diverse connectivity options, keeping your business up and running.
Fanatical 24/7 Support
Dedicated onsite technical support team. A helping hand always there when you need it.
24/7 Unescorted Access
Secure access to your Rack space when it's convenient to you and your business, night or day.
What our customers say
"After spending a large amount of time looking at data centres in and around London, Custodian proved to be a perfect choice for us. They offered an excellent service - giving us 24/7 support, great connectivity, a green data centre and an attentive account manager who understands our needs and us. I very much doubt that you would find this kind of personal service in any other data centre."
Head of IT
"Since working with Custodian, the most significant improvement we have benefited from is the level of service. Before with colocation we felt a little bit alone, but with Custodian, it is great to be working with a real team who are flexible enough to provide the support needed when we need it. For anyone looking to use Custodian Data Centres: do so, you will not regret it."
"We were very impressed with Custodian's team, capability and attention to detail in all areas. The detailed tour from them highlighted Custodian's leading use of technology to ensure a highly resilient, secure and efficient data centre space which met all our requirements and exceeded our expectations. The data centre also has a restaurant and meeting rooms which enables us to bring potential customers to see the impressive environment."
"Our last data centre cared about us when we first moved in, but over time, we felt our account became neglected. However, with Custodian Data Centre, they allowed us the ease of expansion within the DC's of both space and bandwidth. They are nearby and have been very easy to work with, being both accommodating and flexible."
The KM Group
"We have recently migrated the infrastructure that provides our corporate internet access and runs our web site into Custodian Data Centre in Maidstone Studios away from the London based GS2 facility. The service provided by Custodian has been first class, their technicians and management have been extremely helpful and flexible to our requirements. The connectivity and hosting facilities at Custodian are excellent."
Group IT Manager
"It was clear very early on that Custodian could offer excellent connectivity and power as well as a flexible approach to our business needs. These, along with value for money, were the deciding factors. We had an exceptional level of service when moving in - from great communication to coordinate the move, to flexibility. Our business has grown since joining and will continue to do so."
"From day one we were treated as an important customer, regardless of the fact that we had taken some of the smallest amount of space possible. Growing from a quarter rack to seven racks, we are now fully committed to growing the business in the UK and internationally. Custodian will remain at the core of helping us develop our infrastructure."
MD and Founder
"We found it easy to get things rectified if there is ever a problem. In comparing Custodian to previous suppliers, we now worry far less about downtime than we used to, with Custodian comparing favourably for uptime, cost and location. Overall, they are a professional outfit with first class staff and facilities."