A secure facility within a secure site.


  • Air lock gates on perimeter
  • SEAP 3 rated perimeter fencing
  • Security manned 24/7/365
  • Air lock turnstiles into data halls
  • ISO 27001 certification
  • Deliveries to secure caged goods in bays
  • Photographic, PIN and card combination allowing access
  • Infra red CCTV with motion detectors linked directly to the Building Management Systems
  • Individual security option such as in-rack CCTV accessible from your network, mobile devices (iPhone), tablet, PC, etc.

Clients who use Custodian Data Centre benefit from our holistic approach to security. We understand that security is critical but appreciate that you may need to get to a server quickly at 3am. We utilise a range of features and technologies which ensure secure, easy access for authorised personnel. Our data halls offer the very latest in protection technologies and personalised security strategy, whilst retaining convenience for visitors to our secure site.

Based within a ring-fenced site just 20 minutes from the M25, our security patrolled location combines the latest technologies, highly trained staff and monitoring systems to ensure that access to the site and equipment is recorded, authorised and secure all the way from our perimeter to your individual rack.

Site security is maintained centrally by our 24/7/365 experienced in-house security team, and all intruder and motion alarms trigger at the security desks. Our ISO 27001 certified site benefits from an outer and inner fence line with vehicular access via ‘air lock’ gates controlled by the security team. Once within the inner compound, pedestrian access into the building is via man-trap portals to prevent tailgating. HD Camera systems are at all entrance points with further cameras covering all areas of the data floors and surrounding areas.

Access to relevant data floors is only granted to those with cleared authority on pre-approved access lists and on presentation of suitable photographic identification. Specially activated swipe cards are then made available for the duration of the visit. We have a number of PCI compliant customers and can arrange for security audits if required.

ISO 27001 Certified

ISO 27001 is the most widely accepted certification available for supporting information and physical security and business continuity. ISO 27001 ensures that:

  • Risks and threats are assessed and managed appropriately
  • Physical security processes are enforced consistently
  • Audits are regularly conducted including tests of security and CCTV monitoring

It demonstrates corporate compliance with regulatory and contractual requirements regarding data security, privacy and IT governance.

ISO 27001 means an organisation has integrated ISMS into their overall management of their day-to-day operations ranging from policies, to organisational structure, people and processes. It also demonstrates an ability to continually review and improve current provisions.

The certification underlines Custodian’s commitment to preserving the confidentiality, integrity, and availability of all the physical and electronic information assets managed by the business. The Custodian Security Management System and processes covered by the ISO 27001 certification are based on a detailed risk management analysis of the company’s entire data centre network. Custodian is now certified with the ISO 27001:2013 standard.

Custodian are proud to support The Routing Resilience Manifesto initiative, underpinned by the “Mutually Agreed Norms for Routing Security (MANRS)” document that we signed on the 6th of November 2015.

PCI (Payment Card Industry) Compliance

Companies working in the payment card industry require and demand rigorous security protocols. Part of that process is ensuring that physical access to cardholder data is stringently restricted. Custodian works in partnership with our clients who need to achieve PCI accreditation. Part of the PCI requirements involves strict control over physical access to data or systems that house cardholder data, and as such the ability for individuals to access and /or remove devices, data, systems or hard copies must be carefully restricted.

Custodian is able to help maintain strict control over the storage and accessibility of media that contains cardholder data:

  • Facility entry controls to limit and monitor physical access to cardholder data systems
  • Strict identification procedures, including the provision of individual entry cards
  • Time limited data floor access cards
  • Comprehensive visitor logs – including CCTV records – stored for a minimum of 3 months
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