Remote Hands

Our team is your team

Skilled technical support whenever you need it

We're here
24/7/365 for you

Our skilled and technical engineers endeavour to provide exceptional levels of support at all times.

We appreciate that the little things can be just as important as the advanced technical consultancy we can provide. With this in mind we have tiered our remote hands service so you get the support that your business needs and don't pay for what it doesn't.

Our remote hands service
Tier 1
Free Remote Hands

We understand that it's not always convenient to visit the data centre especially when it's for something often seen as a menial task. That's why we cover small maintenance tasks such as: the swap-out of a hard drive, a re-boot of a server or a cable check all for free.

Tier 2
Full Remote Hands Service

Our team of senior engineers are available to undertake more advanced support. This can include connecting to your rack and carrying our specific tasks as per your detailed instructions, saving you the time and cost to visit the data centre in person.

Tier 3
Advanced Engineer Assistance

If you require support of a more complex nature then our advanced engineer team are here to assist. Whether there are major investigations required, or you need in depth trouble shooting support, we can provide the specific expertise to help.

Deliveries, Storage and Collections

With our loading bays and collections facilities we can assist in managing your deliveries to and from the data centre. We know that timing doesn't always work out as expected so we also provide a limited period of safe, secure storage for your deliveries.

Deliveries to CustodianDC

What our customers say

They offered an excellent service - giving us 24/7 support, great connectivity, a green data centre and an attentive account manager.
Damien Turner Holiday Extras | Head of IT
We had an exceptional level of service when moving in - from great communication in coordinating the move, to flexibility.
Jason Theobald Woodland Group | IT Manager
Since working with Custodian, the most significant improvement we have benefited from is the level of service.
Tim Prater Prater Raines | Managing Director

Other Support Services

Rack and Stack Service

Rack and Stack Service

Have your rack installed and set-up by skilled engineered exactly to your specification at a time that suits you.
Migration Services

Migration Services

From planning and project management to the physical install, we can help with all aspects of your migration.
Technical Consultancy

Technical Consultancy

Support on your digital transformation or complex projects from our Technical and Network specialists.

Get in touch

Call us today on 01622 230382 email sales@custodiandc.com or complete the form.