24/7/365 for you
Our skilled and technical engineers endeavour to provide exceptional levels of support at all times.
We appreciate that the little things can be just as important as the advanced technical consultancy we can provide. With this in mind we have tiered our remote hands service so you get the support that your business needs and don't pay for what it doesn't.
We understand that it's not always convenient to visit the data centre especially when it's for something often seen as a menial task. That's why we cover small maintenance tasks such as: the swap-out of a hard drive, a re-boot of a server or a cable check all for free.
Our team of senior engineers are available to undertake more advanced support. This can include connecting to your rack and carrying our specific tasks as per your detailed instructions, saving you the time and cost to visit the data centre in person.
If you require support of a more complex nature then our advanced engineer team are here to assist. Whether there are major investigations required, or you need in depth trouble shooting support, we can provide the specific expertise to help.
Deliveries, Storage and Collections
With our loading bays and collections facilities we can assist in managing your deliveries to and from the data centre. We know that timing doesn't always work out as expected so we also provide a limited period of safe, secure storage for your deliveries.
What our customers say
They offered an excellent service - giving us 24/7 support, great connectivity, a green data centre and an attentive account manager.
We had an exceptional level of service when moving in - from great communication in coordinating the move, to flexibility.
Since working with Custodian, the most significant improvement we have benefited from is the level of service.