More than you'd expect from a Colocation Facility
We put a lot of time, effort & investment into building our award winning facility. But that was just the start. We have a team of dedicated, highly experienced & qualified people who take real pride in giving our clients levels of support way beyond their expectations. We all understand that this is a 24/7/365 business & every single member of staff understand that & respond accordingly.
Constant Monitoring
Our facility & infrastructure are closely monitored 24/7/365 to ensure the environment surrounding your equipment remains consistently at optimum levels. We keep a watchful eye over our connectivity using multiple monitoring engines to make sure we don’t miss a thing.
Experts
Although we appreciate that there are several definitions of this word (an ‘Ex is something that is past, or over and a ‘Spurt’ is a drip under pressure?), we have people who will offer a level of expertise that goes way beyond the norm, helping you identify problems & offering solutions and assistance to you and your team.
Speed of Response
When issues arise that affect your business, we make sure we have the right people available for you to speak to- quickly.
Communication
We believe good support is not just about taking fast, informed action, but also communicating what is happening & why, whether that is progress or lack of it. All general information regarding our day to day maintenance is offered on our status page (see below). Once you are signed up with any of our services there are a number of other tools which are made available to you, giving you live and personalised up to date information on demand.
Follow Up
We will not ease up with any support situation until it is sorted & our clients are completely happy. Then we will thoroughly look into what the issue was, why it happened, & put systems in place to make sure that, if it is within our power, it cannot happen again. Then we tell you exactly what we’ve done and why, we never leave our customers in the dark.
